Tanzania is expanding its electricity services. But the sector still faces many challenges in terms of delivering a high quality, reliable service for customers. For customers of TANESCO, the Tanzanian electricity supply company, power cuts are a major preoccupation, and have an impact on their work, domestic life and other services they use. As the grid expands, expectations of access to a connection are also increasing. Electricity services need to be improved. There are many routes to achieving this, from more investment and infrastructure upgrades to new policy targets.