This research, carried out by WaterAid, Itad and IRC, explores the factors that facilitate and inhibit the success of ICT-based reporting mechanisms in water supply sustainability.
Access to water supply around the world is increasing, but poor sustainability of water supply services remains a key barrier, particularly in rural areas. In response to this, a growing number of information and communication technology (ICT) initiatives aim to improve the monitoring and functionality of water supply.
The research examines evidence from two water supply monitoring systems involving ICTs in Uganda and Timor Leste. This policy briefing shares some of the lessons from the research on the effectiveness of the initiatives and provides recommendations for governments and organisations planning to develop ICT initiatives to improve rural water supply.