This study aims to better understand the experiences of rape victims accessing governmental post-rape services in South Africa. It was part of a larger intervention to develop an e-governance mobile phone ratings app for reporting user satisfaction with post-rape services, which aimed to improve accountability and responsiveness.
The findings of the study were used to inform the design and content of the app, as well as its technology platform and the content of marketing material. These contributed to its successful piloting and use at the four centres.
Key themes in this paper:
- Using mHealth interventions for reporting user views of service quality
- Drivers of satisfaction and dissatisfaction with post-rape service delivery
- Anonymity and e-governance service ratings apps.